The genesis of facility management happened with the outsourcing of the non core activities such as cleaning, housekeeping to the service vendors by the offices. The advent of smart and intelligent buildings as well as redefined working environments has been pushing the technology. The developments in the technology have been approaching people to move towards adopting the facility management. The market has transformed to a greater extent since initially the idea of integrated facility management was unfamiliar, however at the present time, facility management penetration has been as high as 40%.
Facility management is one of the integral parts of the business management with a gamut of services available to be provided to the commercial, residential and hospitality sector. This noteworthy growth in revenues has been resulted on the grounds of rising requirement of concierge, man-guarding, maintenance and housekeeping services in commercial buildings and shopping complexes and professionalism in the management of all the facilities with increasing regards towards cleanliness.
India facility management has been broadly categorized into two services namely: soft facility management services and hard facility management services. The development of the infrastructure has been leading to the growth in demand of services such as housekeeping, security, façade cleaning and others and hence a growth in soft facility management services. The soft facility management services has clearly dominated the facility management market majorly as these services have been demanded in almost every commercial organization, residential apartments in urban areas and others spaces.
The facility management market has been on a rising trend since last five years due to increasing number of residential and commercial spaces across the country. the large facility management companies are undertaking the acquisitions of smaller players to increase their penetration and reach in the landscape which would lead to consolidation in the market. This would reduce the existing competition and lead to a better professional conduct of services.
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Ankur Gupta, Head Marketing & Communications