One Touch Response Offers Droom’s Customers 24×7 Safety & Assistance Services Via Click of A Button


New Delhi, Delhi, India

One Touch Response India’s 1st Safety & Immediate Assistance Service announces a tie-up with Droom, India’s leading online marketplace for buying and selling automobiles to make its Road Side Assistance Services available online on Droom’s portal to automobile owners. The intent is to step-up the safety quotient of the customersand alsotimely on-ground assistance.

The Road Side Assistance offer can be purchased exclusively on Droom’s website, and will be applicable across locations in Delhi NCR viz., Delhi, Noida, Ghaziabad, Gurgaon & Faridabad. Services of One Touch Response (OTR) is accessible via the OTR mobile app (available on iOS, Android and Windows) or on call.

Under the Road Side Assistance package, the customers can buy ayearly subscription for Rs. 1499. The subscriber can extend this service to one of his family members for free. The subscribers can avail the services 24X7 for situations like road rage, accidents, stranded without safe transport, car breakdown, stolen vehicle or accident. Depending on the nature of emergency, OTR would also provide emergency fuel assistance, jump start, flat tyre change, key retrieval, tow truck and mechanic provision, on-call cab and ambulance service by coordinating with its empaneled service partners at a negotiated fee.

Moreover, upon activation of the package, the primary user would also be eligible for Personal Accident Insurance worth Rs. 50,000 for 12 months. The subscribers would also get unlimited TrackME services (On-Demand Live Tracking & Monitoring of Personal Safety while travelling alone, at wee hours or through unsafe locations).

Talking about the association, Sandeep Aggarwal, Founder & CEO, Droomcommented, “Utilising our disruptive mobile-first approach, we have firmly established ourselves as a forerunner in the online automobile segment in India. This latest collaboration with One Touch increases the bandwidth of our product offerings and aids us in providing more tech-driven automotive solutions for our consumers.We believe One Touch Response’s unparalleled on-ground assistance services, wide network, and ease of accessibility of the services will be of great value to our customers.”

Arvind Khanna, Founder, One Touch Response says, “We are delighted to be in an exclusive partnership with Droom and make our services available to their customers. Droom has revolutionized the automobile market in India and I am confident that our joint offering through this tie-up will be valued by their customers and bring further traction to both OTR and Droom.

Immediate on-call assistance is available with OTR within seconds of a user raising an alarm. While the Incident Managers at the OTR Command & Control Centre are hand holding the user during the crisis over the phone, OTR’s on-ground physical support teams called Immediate Assistance Teams (IATs) are alerted to reach the subscriber within minutes. IATs then remain with the user till the emergency is resolved. Depending on the nature of the emergency, OTR’s extensive database of emergency service providers enables it to address all sorts of emergencies in a swift and responsible manner.


India’s 1stOn demand Safety and Immediate Assistance Service

– On Call in Seconds – With you in Minutes, 24 X 7.

One Touch Response is a technology led company that provides on demand safety and assistance services to users in India. One Touch Response provides First Response and Immediate Assistance Services to its customers whenever they are faced with any real life situation involving personal safety or situations where they require assistance.

OTR’s service offerings are:

  • One point contact for any situation which requires safety, protection or assistance, be it – being stranded alone, physical threats, stalking, accidents, road rage, fire, medical situations, car trouble, etc. on the Road or at home/office.
  • Dedicated Mobile App for easy and simple access to the service. Automatically tracks and dials the Command & Control Centre while simultaneously sending out an alert with GPS coordinates to the nearest Immediate Assistance Teams. It also alerts your family members automatically.
  • 24X7 Command & Control Centre for safety tracking and immediate on call assistance and guidance.
  • On-ground Immediate Assistance Teams – verified, professionally trained responders stationed strategically across NCR (Delhi, Noida & Gurgaon).
  • Coordination with the nearest external resources i.e. Police, Ambulance Service, Medical Services, Fire, Car Mechanics, Handymen, etc. depending upon the nature of the emergency.
  • TrackME service, where we provide regular check in calls to update/ ensure your well-being, ideal for women, when they are travelling alone at odd hours

About Droom

Founded in April 2014 in Silicon Valley, Droom is India’s first online marketplace to buy and sell new and used automobiles and automobile services. Droom has taken a completely innovative and disruptive approach to building trust and pricing advantages for buyers.

The current experience of buying and selling an automobile is completely broken, antiquated and full of pitfalls. Droom offers a truly 21st century experience in buying and selling automobiles. With its technology-driven marketplace approach, Droom enables transactions between buyers and sellers by bringing transparency, building trust and mitigating information asymmetry. Droom is a mobile-first marketplace with a presence on three platforms i.e. Android, iOS and Desktop.

Droom is amongst the fastest growing consumer Internet companies in India with 47K+ B2C sellers, 23.6K products, 57K+ listings, Rs. 2,326 Crores+ in listed GMV, 1.74 Mn+ FB Community members (highest for any automobile community in India) and over 2.47Mn+ downloads for mobile apps.



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