The International Cohesive Communication and Collaboration Market: Ken Research


Ken Research announced recent publication on, “Strategic Focus Report on Communications & Collaboration“. The report outlines the evolution of communications & collaboration technologies, and identifies and assesses the best performing vendors in the market. This report also presents view of the revenue opportunities in the communications & collaboration market through to 2020, Understand the communications & collaboration landscape, the recent trends, drivers, and inhibitors shaping the communications & collaboration segment. It analysis the communications & collaboration vendor landscape and track their relative performance in the communications & collaboration market to gain a competitive advantage. To enhance your market segmentation by analysing the revenue opportunity forecasts figure in the communications & collaboration market from 2015 to 2020, spanning six regions, 14 verticals, and two size bands, you may invest time in this exceptional market research report. Lastly, you may understand how organization’s communications & collaboration requirements are set to change in the next two years in order to prioritise your target market which outlines the evolution of communications & collaboration technologies, and identifies and assesses the best performing vendors in the market. This report also presents view of the revenue opportunities in the communications & collaboration market through to 2020, highlighting the market size and growth by technology, geography, sectors, and size band.

With the extensive propagation of mobile device users across the world, the necessity for competent communication becomes essential. Pertaining with this, rise in the number of mobile workforce around the world followed by the need to be universally connected with one another for ensuring business continuity has escalated the demand for enhanced communications and collaboration techniques to be incorporated. Thus, the high extent of convenience provided by organizations to boost worker efficiency and enable expansion of business productivity has facilitated the enterprises, Small, and Medium Businesses (SMBs) to expansively consider mobile UC&C solutions within their organizations.

Over the years, the communication techniques have evolved and have been rapidly progressing. Additionally, these widespread advancements in the unified communication methods have expansively enriched the experience of the users. With evident enhancements in business aspects obtained from mobile UC&C solutions, enterprises and SMBs have been intrigued to continue and enhance their profitability through these mobile UC&C services. Mobile UC&C provides massive-scaled inclusive amalgamated solutions for employees to be well connected and work in partnership in intra-office communication and inter-office communication regardless of their location and to concurrently assist their clients for leveraging their business value. The mobile UC&C solutions provide a diverse set of communication and collaboration tools, which include voice solutions; audio, web and video conferencing; and instant messaging, video chats, voicemails, and email facilities to all the users accessible from anywhere over the mobile devices.

Fragmentation by service:

  • Implementation and integration
  • Training and support
  • Consulting
  • Managed services

Fragmentation by deployment type:

  • Cloud
  • On-premises

Fragmentation by user type:

  • Enterprises
  • SMBs

The rising demand for virtualised communications will aid in the strong growth of this market during the forecast period. Recently, it has been observed that many vendors in the market are introducing virtualisation software support in their telephony and UC&C portfolios. Virtualisation can address the issue of running virtualised voice and videos in data centres. It can also assist companies in increasing the number of mobile devices and virtual desktops that are hosted on each data centre server. Therefore, an increase in the demand for mobile virtualisation will aid in the strong growth of this market during the predicted period. The integration of business processes with collaborative applications will be the key driver for the growth of this market. Collaborative applications like instant messaging, email, unified messaging, and voicemail are likely to drive the prospects for growth in this market as most businesses seek a high degree of integration with collaborative applications. The market will also witness a rise in specific collaboration applications that are integrated with business applications to automate processes and reduce manual work.

Fragmentation by application and analysis of the UC&C market

  • Enterprise collaboration
  • Enterprise telephony
  • Contact centre

The enterprise collaboration segment will lead the global UC&C market during the forecast period and will account for an impressive market share by 2020. Recently, many SMEs have been leveraging enterprise and consumer technology solutions to support communications with their customers. These solutions enhance collaboration among employees, suppliers, and clients, and are less expensive, simple to deploy, and more powerful than conventional solutions.

Geographical Fragmentation of the UC&C market

  • Americas
  • APAC
  • EMEA

At present, the Americans dominated this market and are anticipated to retain its dominating hold over the market until 2020 owing to the recent increase in mobility and the explosion of smart mobile devices due to the consumerization of IT. Furthermore, with the rising demand for cost-effective and user-friendly browser-based communications solutions, many prominent vendors will be compelled to introduce vertical-specific Web RTC solutions and services in North America.

The global UC&C market is highly competitive, as the high demand for UC&C among large enterprises and SMEs has intensified the level of market competition. During the forecast period, price wars among the vendors will also increase and will be driven by the need to form high-value partnerships with large enterprises.

The leading vendors in this market are –

  • Avaya
  • Cisco
  • IBM
  • Microsoft

Other prominent vendors analysed in this market study are 8×8, Aastra Technologies, Huawei, Alcatel-Lucent, BroadSoft, Configure, Corex, CSC, Damovo, Dell, Genesys, HP, Huawei Technologies, Interactive Intelligence, Italtel, Juniper Networks, Logitech International, Mindtree, Orange, Polycom, RingCentral, ShoreTel, Toshiba, Verizon Communications, GENBAND, NEC, Mitel, and Unify.

Topics covered in The Report

  • Global ICT market research report ,
  • Communications and collaboration investments,
  • UC solutions Demand,
  • Unified Communications solutions Demand,
  • Communications and collaboration technologies Research,
  • Communications and collaboration Market Drivers,
  • Unified communications and collaboration market trends,
  • Unified communications and collaboration companies,
  • Communications & collaboration investment priorities,
  • Key trends impacting the communications &collaboration market,

For more coverage click on the link below:

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Ken Research
Ankur Gupta, Head Marketing & Communications



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