COVID 19 Impact on Future of Indonesia Automotive Aftermarket Service Sector| Ken Research


How Indonesia Automotive Aftermarket Service Market Is Positioned?

Indonesia automotive aftermarket service industry revenue stood at USD ~ Bn in 2021 and recorded a CAGR of 5.4% during 2015-2021. The multi-brand workshops dominate the Indonesian automotive aftermarket service industry due to their cheaper service fee and generalized service offerings. ~% of the after-sales car service market is captured by the multi-brand service centers owing to its low Service & Spare parts cost and high preference by post-warranty car owners.

OEM car service centers in Indonesia witness a higher share of pre-warranty cars visiting their centers. High-quality service, genuine spare parts, and higher reliability offered by OEM service centers are some reasons why customers prefer the OEM service centers in Indonesia.

Automotive slowdown & the COVID-19 pandemic brought a sustained downward trend in new passenger car sales and used car sales in 2020 in Indonesia, showing a negative impact on the after-sale market.


The growing car population (parc) and penetration of unorganized aftermarket players in Tier II & III cities are expected to gain high traction in the future. The competition structure in Indonesia’s automotive aftermarket Service industry is fragmented in nature, with the presence of a large number of OEM Service companies, organized and unorganized multi-brand Service companies.

Major companies in the multi-brand car service market include Vertue Concept, Brum Indonesia, Garden Speed, Autoglaze Indonesia, CARfix Karang Tengah, Bosch Auto Care Service, and others. Major companies in OEM/Authorized car service market include Toyota, Daihatsu, Honda, Mitsubishi, Nissan, Suzuki & others.

Indonesia Automotive Aftermarket Service Market Segmentation

By Type of Workshop (OEM & Multi Brand)

The Multi-brand workshop segment was observed to dominate the car service market in Indonesia. A higher number of post-warranty cars in the market is majorly contributing to the higher demand for multi-brand car service centers.

By Type of Multi Brand (Unorganized and Organized)

The unorganized multi-brand car service center dominates the multi-brand car service market in Indonesia.  Unorganized car service workshops have a significantly higher presence in the Tier II & III cities of Indonesia.

By Type of Vehicles (MPV, Sedan, SUV, LCGC & Hatchback)

The Indonesia automotive aftermarket service industry was observed to be dominated by MPV cars followed by sedans, SUVs & others. MPV has the majority share owing to the high demand for Toyota MPV cars in Indonesia.

By Age of Car (0-3 Years, 3-8 years and 8 & above years)

Cars in the age group of 8 and above years contribute the highest in the car servicing market in Indonesia, followed by 3-8 years and 0-3 years. The majority of cars in the car parc in Indonesia are in the age above 4 years.

By Region (West, Central & East)

The western region dominated the car service market in Indonesia. The large population and the presence of the capital city Jakarta in the western region are contributing factors for the highest number of car sales, leading to the region’s high contribution in the car servicing market.

By Car Brand (Toyota, Daihatsu, Honda, Mitsubishi, Suzuki, Nissan and Others)

Toyota dominated the car servicing market in Indonesia, as is the highest-selling car brand in the country. In general, Japanese car brands dominate the Indonesian automotive market.

By Booking Mode (Online and Offline)

Majority of the car service bookings are made offline in Indonesia. A majority of the OEM car service companies have started providing online car service booking facilities, but only a few multi-brand centers have this service for their customers in Indonesia.

By Service (Repair & Replacement, Maintenance, and Body Care)

The repair & replacement car service segment dominated the car service market in Indonesia. This segment includes Car Denting, Car Painting, Collision Repair, Spare part replacement, Bumper damage repair, Interior Damage, and others.

Key Segments Covered in Indonesia Automotive Aftermarket Service Market 

By Type of Workshop

Multi Brand


By Type of Multi Brand



By Type of Vehicle






By Age of Car

0-3 Years

3-8 Years

8 and above years

By Region




By Car Brand








By Booking Mode



By Service Split

Repair and Replacement


Body Care

Indonesia Spare Parts After-Market Segmentation

By Type of Spare Parts

Lubricants and Oils

Suspension & Braking

Electrical Components

Engine Components



Key Target Audience

Automotive companies

OEM Car Service companies

Multi brand Car Service companies

Automotive Spare Parts Companies

Time Period Captured in the Report:

Historical Period: 2015-2021

Forecast Period: 2021-2026

OEM Car Dealers/Service Providers:

Wuling Motors

Auto 2000

Asco Automotive

Honda Indonesia Mobil

PT Nissan Motor Indonesia

Prima motor


United Motors Centre

Multi Brand Car Dealers/Service Providers:

Bosch Auto Care Service

Vertue Concept

Brum Indonesia

Garden Speed

Autoglaze Indonesia

CARfix Karang Tengah

Key Topics Covered in the Report

Indonesia Automotive Aftermarket Service Industry Overview

Ecosystem of Entities in Car Servicing in Indonesia

Trends and Development in Indonesia Automotive After Market Service Industry

Issues and Challenges in Indonesia Automotive After Market Service Industry

Porters Five Forces Analysis: Automotive Aftermarket Service in Indonesia

Government Regulation in Indonesia Automotive After Market Service Industry

Market Size of Indonesia after Market Service Industry

Indonesia Automotive Aftermarket Service Industry Segmentation

Competition in Indonesia OEM Aftermarket Industry

Strength and Weakness of Major Players in Indonesia OEM Automotive Aftermarket Industry

Competition in Indonesia Multi Brand Aftermarket Industry

Pricing Comparison of Major OEM Car Service Companies

Pricing Comparison of Major Multi Brand Car Service Companies

Operating Model of Organized and Unorganized Workshops

Operating Model of OEM Workshops

Indonesia Spare Parts Aftermarket Industry Overview

Sourcing Spare Parts for Automobile Service Centers (OEM/Authorized Service Centers & Multi-Brand Service Centers)

Indonesia Automotive Aftermarket Car Service Market Future Market Size

Future Outlook and Projections for Indonesia Automotive Service Market

Case Study: Car fix

Analyst Recommendation

For More Information On the Research Report, Click to the Below Link: –

Indonesia Automotive Aftermarket Service Market Future

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India Multi-Brand Car Service Market Outlook to 2025: Door Step Car Servicing, Real Time Service Status to Drive the Penetration of Multi Brand Car Service in India

Indonesia Used Car Market Outlook to 2025 – By Market Structure (Organized & Unorganized), By Type of Car (MPVs, Hatchbacks, SUVs & Others), By Brand (Toyota, Honda, Daihatsu, Suzuki & Others), By Vehicle Age, By Mileage, By Customer Age and By Region (DKI Jakarta, East Java, West & Central Java, North Sumatera & Others)

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Ken Research
Ankur Gupta, Head Marketing & Communications