The computer-Aided dispatch is an advanced procedure for dispatching taxicabs, couriers, mass transit vehicles, field service technicians by using computer-based software to send messages to mobile data terminal and then storing and retrieving data. CAD is typically a suite of software packages used for initiating public safety calls for service, dispatch, and maintaining status of responding resources over the field. It is generally used for emergency communications dispatchers, public-safety call centers, and call operators over a centralized, as well as by field personnel utilizing mobile data terminals (MDTs) or mobile data computers (MDCs). The rising national public safety initiatives and modernized policies & regulations adopted these solutions to drive the market for CAD during the forecast period.
According to study, “Global Computer-aided Dispatch Market to reach USD 2.92 billion by 2026” the key companies operating in the global computer-aided dispatch market are Avtec Inc., CentralSquare, Caliber Public Safety, DoubleMap, Carbyne, Hexagon Safety & Infrastructure, Cody Systems, Motorola Solutions, Inc., Corti, Nuance Communications, Inc., ESO, Mark43, Inc., Harris Computer, RapidDeploy, Inc., Priority Dispatch Corp., Verint Systems Inc. (NowForce), Southern Software, Inc., Traumasoft, Spillman Technologies, Inc., Zoll Medical Corporation, Tyler Technologies and Zetron. The key players have faced intense competition has been observed among market players, with several focusing on expanding research and development capabilities to introduce innovative solutions and meeting industry requirements.
Based on component, computer-aided dispatch market is segmented as services and solutions. Services include training & education, support & maintenance and implementation services. The services component is anticipated to grow at a higher CAGR as services help organizations in easily deploying the software on their cloud or premises during the forecast period. Based on deployment type, market is segmented as cloud and on-premises. Based on application, market is segmented as dispatch unit management, reporting & analysis, call management and others (supplement resources tracking and dispatch decision support). In addition, based on vertical, market is segmented as transportation, government, utilities, healthcare & life sciences and others.
The computer-aided dispatch market is driven by increase in criminal activities & natural disasters, followed by updated policies & regulations, increase in advent of connected devices and rise in national public safety initiatives. However, budget constraints and evolving equipment cycle may impact the market. Moreover, growth in technological advancements in communications infrastructure for public safety and rise in demand for surveillance and authentication systems are key opportunities for market.
Based on geography, the North-American region dominates the global computer-aided dispatch market owing to early technological adoption and rise in availability of compatible infrastructure for an efficient working of CAD software in the region. Whereas, the Asian-Pacific and European regions are estimated to depict higher growth rate due to rise in investments in public safety & infrastructure development over the forecast period. The global computer-aided dispatch market is valued approximately at US $1.41 billion in 2019 and is expected to grow with a healthy growth rate of more than 10.98% over the forecast period 2020 to 2026.
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Ankur Gupta, Head Marketing & Communications